Frequently Asked Questions

Instant Rebates Program
  1. Eligibility/Participation Requirements:
    • To receive an instant rebate through the Denver Climate Action Rebate Program (CARe), equipment must be installed at an address located within the City and County of Denver.
    • Resident at the installation address must be an Xcel Energy customer.
    • Resident at the installation address must provide contractor a copy/photo of their Xcel Energy utility bill.
    • Resident at the installation address must complete the Consent to Disclose Utility Customer Data Form and provide it to contractor completing the work. This will allow the City & County of Denver to calculate any emissions reduction at the installation address as a result of the new equipment installed using rebate funds.
    • Only single family homes, condominiums, and building with up to 4 units are eligible for this offering.
    • Buildings with 5+ units are not eligible for this program. The City is creating incentives for multifamily and commercial buildings for furnaces, roof top units, and individual water heaters starting in 2023.The City is also working on pilot projects. To inform incentive design, the City is searching for multifamily and commercial buildings needing to replace hot water and space heating equipment in the next few years. If you know your system is nearing its end of useful life, please fill out this form. The Office of Climate Action, Sustainability, and Resiliency (CASR) is in the process of co-creating equitable resources and incentives for under-resourced buildings (URBs) over 25,000 ft2. If you feel you might qualify for this support, please fill out this form.
    • Only existing construction is eligible, not new construction.
    • New construction is defined as new buildings constructed on a vacant lot or following the demolition of an existing structure.
    • Only applications for work completed on or after the launch of the program (4/22/22) will be accepted.
    • Only registered contractors can submit applications to the CARe program on behalf of the Denver resident at the installation address.
  2. Instant Rebates:
    • The CARe program is designed to provide Denver residents with instant rebates on eligible equipment and installation costs. This will allow Denver residents to receive immediate discounts at the time of product installation. Upon completion of the project, the contractor will submit the rebate application on the resident’s behalf and will be reimbursed upon application approval. All rebates will not exceed 80% of the project cost. Additional product specific qualifications and rebate levels are found below.
      • Heat Pump Space Heater: Product must have an AHRI Reference Number and meet Seasonal Energy Efficiency Ratio (SEER), Energy Efficiency Ratio (EER), and Heating Seasonal Performance Factor (HSPF) requirements. Please consult with an Xcel Certified Contractor to find out which model is a good fit for your home.
        • Air Source Heat Pump: Efficiency Minimums: 15+ SEER, 11.5+ EER, 9+HSPF
          • Rebate MAX - $7,200
        • Cold Climate Air Source Heat Pump: Efficiency Minimums: 18+ SEER, 11.5+ EER, 9.5+ HSPF, heating BTU at 5°F must be at least 70% of heating BTU at 47°F
          • Rebate MAX - $9,000
        • Ground Source Heat Pump: Efficiency Minimums:14.1+ EER
          • $1,800 per ton with Rebate MAX of $9,000
      • Mini-Split Heat Pumps: Product must have an AHRI Reference Number. Please consult with an Xcel Registered Trade Partner to find out which model is a good fit for your home.
        • Mini-Split Heat Pump: Efficiency Minimums: 15+ SEER, 11+ EER, 9+ HSPF
          • Rebate MAX - $4,500
        • Cold Climate Mini-Split Heat Pump: Efficiency Minimums: 18+ SEER, 11+ EER, 9.5+ HSPF, must be listed on ashp.neep.org and have a heating capacity at 5°F of at least 70% of the heating BTU at 47°F
          • Rebate MAX - $5,400
      • Heat Pump Water Heater: Product must be a High Efficiency or Smart/Connected Heat Pump Water Heater. Please consult with an Xcel Certified Contractor to find out which model is a good fit for your home.
        • High Efficiency Heat Pump Water Heater
          • Rebate MAX - $1,400
        • Smart/Connected Heat Pumper Water Heater: Equipment must be eligible for Xcel’s Smart Water Heater Program
          • Rebate MAX - $3,200
      • Solar: Home must have or be concurrently installing a properly installed and functioning heat pump space heater (HPSH) OR heat pump water heater (HPWH) OR vehicle-to-building electric vehicle (V2B EV) charger (note that having a standard Level 2 EV charging station installed does not qualify a resident for this solar rebate). Roof must be in good condition and not need to be replaced within 15 years. Roof should be relatively free from shading or other obstructions and a viable electrical panel must be present.
        • $1.00 per watt-DC up to $4,000
        • Rebate is available only to residents who have signed contracts with solar installers on or after April 22, 2022.
      • Battery Storage: To receive the full rebate value for a battery storage project the home must have a properly installed and functioning heat pump space heater (HPSH) OR heat pump water heater (HPWH) OR vehicle-to-building electric vehicle (V2B EV) charger (note that having a standard Level 2 EV charging station installed does not qualify a resident for the full battery storage rebate). A discounted rebate is available if the home does not have any of the above equipment installed/functioning.
        • If home has HPSH, HPWH, or V2B EV
          • Rebate MAX - $2,750
        • All other homes
          • Rebate MAX - $500
      • EV Charging: The CARe program offers two different EV Charging Rebates: a Level 2 EV Charging Home Wiring rebate and a Vehicle to Building (Bi-Directional) EV Charger rebate.
        • Level 2 Home Wiring EV Charger – The charger installed must be a Level 2 ENERGY STAR Certified Electric Vehicle Charger. A licensed electrician must perform the home wiring work
          • Rebate MAX - $1,000 for permitting, materials, installation, and electrical costs.
        • Vehicle to Building (Bi-Directional) EV Charger – Charger must be able to charge an electric car battery from the power grid and also be able to send stored power from the car battery back to the grid. A licensed electrician must perform any required home wiring work.
          • Rebate MAX - $2,000 for equipment, permitting, materials, installation, and electrical costs.
      • Electric Service Upgrade: To receive a rebate for an Electric Service Upgrade you must also be eligible to participate in and submit an application for another offering through the CARe program (HPSH, HPWH, Mini-Split, EV Charging, Solar, and/or Storage).
        • Rebate MAX - $2,000.
  3. How to Find a Contractor:
    • Each product available for a rebate has different requirements around what type of contractor can complete the work and submit a rebate application. Please make sure to check with your contractor to see if they qualify before work is completed to ensure you receive an Instant Rebate. See below for contractor eligibility requirements broken out by product type.
      • Heat Pump Space Heater: Eligible contractors must be an Xcel Certified Contractor. The list of Xcel Certified Contractors can be found here. Please select the “Heating and Cooling” category and select the “Heat Pumps” or “Air Conditioners” drop down to view the entire list.
      • Heat Pump Water Heater: Eligible contractors must be an Xcel Certified Contractor. The list of Xcel Certified Contractors can be found here. Please select the “Water Heating” category and select the “Electric Heat Pump Water Heaters” or “Air Conditioners” drop down to view the entire list.
      • Mini-Split Heat Pumps: Eligible contractors must be an Xcel Registered Trade Partner. Registered Xcel Trade Partners will have a 6 digit Xcel Energy ID that they will have to provide when submitting their application.
      • Solar: Eligible contractors must be a licensed electrician.
      • Battery Storage: Eligible contractors must be a licensed electrician.
      • EV Charging: Eligible contractors must be a licensed electrician.
      • Electric Service Upgrade: Eligible contractors must be a licensed electrician.
  4. Income Qualifications
    • Increased rebates are available to Denver residents who meet certain income level qualifications. If you are interested in learning more about how to qualify/take advantage of these rebates, please reach out to Energy Resource Center at (720) 236-1321 or info@erc-co.org. Please make sure to reference the CARe program.
Contact:

For general program inquiries please contact climateactionrebates@denvergov.org
For rebate/status and payment inquiries please contact denverrebatelogins@aptim.com

E-Bikes Incentive Program
  1. E-Bike Incentive Eligibility

    To qualify for the e-bike rebate, the e-bike must be purchased new from a participating dealership participating bike shop for use by the e-bike rebate applicant and not for resale. The e-bike must be purchased on or after the launch of the e-bike Climate Action Rebate program April 22, 2022; rebates are not retroactive to past purchases.

    The e-bikes covered by this rebate must meet the following criteria:

    • E-Bike vouchers are only available to Denver residents over the age of 16.
    • Each Denver resident over the age of 16 can apply for one e-bike voucher.
    • Class I, II, and III road, hybrid, and cargo e-bikes are eligible for this program. Full-suspension mountain e-bikes are not eligible.
    • This program applies only to new e-bikes purchased on or after 4/22/22.
    • The e-bikes covered by this rebate must meet the following criteria:
      • Class 1: an electrical assisted bicycle equipped with a motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 20 m.p.h.
      • Class 2: an electrical assisted bicycle equipped with a motor that provides assistance regardless of whether the rider is pedaling but ceases to provide assistance when the bicycle reaches a speed of 20 m.p.h.
      • Class 3: an electrical assisted bicycle equipped with a motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 28 m.p.h.
      • The electric motor must be 750 watts or less and cannot be gas-powered
      • Full-suspension mountain bikes are excluded from the program
      • No minimum or maximum purchase price
      • The motor must be capable of being propelled by muscular power using the pedals, but it is not necessary to always be pedaling.
    • E-cargo bicycles must have an extended frame designed to carry additional people or cargo. E-cargo bikes must meet all of the following criteria:
      • Designed to carry one or more passengers in addition to the rider OR designed to carry heavier or bulkier loads than a traditional bicycle can carry
      • Bike has an extended frame (long tail, long john, Bakfiet or box bike)
      • Bike has a published cargo load carrying capacity of at least 100 lbs.
    • All Denver residents are eligible for a $400 rebate and income qualified residents are eligible for an increased $1,200 rebate.
      • An additional $500 is available for e-cargo bikes.
    • The rebate cannot exceed total purchase cost for the e-bike.
  2. E-Bike Voucher Process
    • Residents must use this portal to apply for a voucher.
    • Upon receipt of the voucher, residents must redeem the voucher for the rebate at the time of e-bike purchase at an approved participating bike shop in Denver.
    • All vouchers will expire after 60 days unless redeemed for a rebate in the purchase of an e-bike at an approved participating bike shop in Denver. If the voucher expires, you may re-apply to receive a new voucher.
    • The rebate will be applied by the bike shop to the full purchase price of the new e-bike.
  3. Participating Bike Shops
    • Vouchers may be redeemed only at time of purchase for a new e-bike at approved participating bike shops in Denver.
    • A map of participating bike shops can be found here.
  4. Income Qualifications
    • If you, or any member of your household, currently receives or has received any of the following forms of assistance, you may be eligible to receive an increased rebate. To qualify you must submit a valid approval letter or official documentation that certifies participation in one of the listed programs. We can also determine your income qualified status by your most recent earnings through the first page of your most recent 1040 document. Specified programs include:
      • Temporary Assistance for Needy Families (TANF)
      • Supplemental Nutrition Assistance Program (SNAP)
      • Low Income Energy Assistance Program (LEAP/LIHEAP)
      • Child Care Assistance Program (CARE)
      • Weatherization Assistance Program (WAP)
      • Aid to the Needy and Disabled (AND)
      • Social Security Disability Insurance (SSDI)
      • Old Age Pension (OAP)
      • Supplemental Security Income (SSI)
      • Xcel Energy’s Income Qualified DSM Programs
      • Medicaid
      • First page of 1040 Document
      • Energy Outreach Colorado’s Colorado Affordable Residential Energy Program (CARE)
    • If you elect to provide a copy of your 1040 please make sure to blackout any sensitive/private information such as SSNs, etc.
    • Residents who receive an income qualified voucher may be audited at a later date to ensure income qualification are met.
    • Additional qualification assistance is available from partners working with Denver’s Office of Non-Profit Engagement energy efficiency programs
      • Energy Outreach Colorado
      • Energy Resource Center
      • Groundwork Denver
      • Mile High Youth Corps
Contact:

For general program inquiries please contact climateactionrebates@denvergov.org
For rebate/status and payment inquiries please contact denverrebatelogins@aptim.com

Participating Contractors:
  1. Contractor Eligibility:
    • Each product available for a rebate has different requirements around what type of contractor can complete the work and submit a rebate application. Please make sure to check with your contractor to see if they qualify before work is completed to ensure you receive an Instant Rebate. See below for contractor eligibility requirements broken out by product type.
      • Heat Pump Space Heater: Eligible contractors must be an Xcel Certified Contractor. The list of Xcel Certified Contractors can be found here. Please select the “Heating and Cooling” category and select the “Heat Pumps” or “Air Conditioners” drop down to view the entire list. Applications submitted by non-Xcel certified contractors will be rejected.
      • Heat Pump Water Heater: Eligible contractors must be an Xcel Certified Contractor. The list of Xcel Certified Contractors can be found here. Please select the “Water Heating” category and select the “Electric Heat Pump Water Heaters” or “Air Conditioners” drop down to view the entire list. Applications submitted by non-Xcel certified contractors will be rejected.
      • Mini-Split Heat Pumps: Eligible contractors must be an Xcel Registered Trade Partner. Registered Xcel Trade Partners will have a 6-digit Xcel Energy ID that they will have to provide when submitting their application. Applications submitted by a non-Xcel registered trade partner will be rejected.
      • Solar: Eligible contractors must be a licensed electrician. Applications submitted by a non-licensed electrician will be rejected.
      • Battery Storage: Eligible contractors must be a licensed electrician. Applications submitted by a non-licensed electrician will be rejected.
      • EV Charging: Eligible contractors must be a licensed electrician. Applications submitted by a non-licensed electrician will be rejected.
      • Electric Service Upgrade: Eligible contractors must be a licensed electrician. Applications submitted by a non-licensed electrician will be rejected.
  2. Resident Eligibility
    • For a Denver Climate Action Rebate Program (CARe) application to be approved, equipment must be installed at an address located within the City and County of Denver. Additionally, the contractor must confirm/collect the following.
      • Resident at the installation address must be an Xcel Energy customer.
      • Resident at the installation address must provide contractor a copy/photo of their Xcel Energy utility bill.
      • Only single family homes, condominiums, and building with up to 4 units are eligible for this offering.
      • Only existing construction is eligible, not new construction.
        • New construction is defined as new buildings constructed on a vacant lot or following the demolition of an existing structure.
  3. Eligible Rebated Products
    • The CARe program is designed to provide Denver residents with instant rebates on eligible equipment and installation costs. This will allow Denver residents to receive immediate discounts at the time of product installation. Upon completion of the project, the contractor will submit the rebate application on the resident’s behalf and will be reimbursed upon application approval. All rebates will not exceed 80% of the project cost. Additional product specific qualifications and rebate levels are found below.
      • Heat Pump Space Heater: Product must have an AHRI Reference Number and meet Seasonal Energy Efficiency Ratio (SEER), Energy Efficiency Ratio (EER), and Heating Seasonal Performance Factor (HSPF) requirements. Please consult with an Xcel Certified Contractor to find out which model is a good fit for your home.
        • Air Source Heat Pump: Efficiency Minimums: 15+ SEER, 11.5+ EER, 9+HSPF
          • Rebate MAX - $7,200
        • Cold Climate Air Source Heat Pump: Efficiency Minimums: 18+ SEER, 11.5+ EER, 9.5+ HSPF, heating BTU at 5°F must be at least 70% of heating BTU at 47°
          • Rebate MAX - $9,000
        • Ground Source Heat Pump: Efficiency Minimums:14.1+ EER
          • $1,800 per ton with Rebate MAX of $9,000
      • Mini-Split Heat Pumps: Product must have an AHRI Reference Number. Please consult with an Xcel Registered Trade Partner to find out which model is a good fit for your home.
        • Mini-Split Heat Pump: Efficiency Minimums: 15+ SEER, 11+ EER, 9+ HSPF
          • Rebate MAX - $4,500
        • Cold Climate Mini-Split Heat Pump: Efficiency Minimums: 18+ SEER, 11+ EER, 9.5+ HSPF, must be listed on ashp.neep.org and have a heating capacity at 5°F of at least 70% of the heating BTU at 47°F
          • Rebate MAX - $5,400
      • Heat Pump Water Heater: Product must be a High Efficiency or Smart/Connected Heat Pump Water Heater. Please consult with an Xcel Certified Contractor to find out which model is a good fit for your home.
        • High Efficiency Heat Pump Water Heater
          • Rebate MAX - $1,400
        • Smart/Connected Heat Pumper Water Heater: Equipment must be eligible for Xcel’s Smart Water Heater Program
          • Rebate MAX - $3,200
      • Solar: Home must have or be concurrently installing a properly installed and functioning heat pump space heater (HPSH) OR heat pump water heater (HPWH) OR vehicle-to-building electric vehicle (V2B EV) charger (note that having a standard Level 2 EV charging station installed does not qualify a resident for this solar rebate). Roof must be in good condition and not need to be replaced within 15 years. Roof should be relatively free from shading or other obstructions and a viable electrical panel must be present.
        • $1.00 per watt-DC up to $4,000
        • Rebate is available only to residents who have signed contracts with solar installers on or after April 22, 2022.
      • Battery Storage: To receive the full rebate value for a battery storage project the home must have a properly installed and functioning heat pump space heater (HPSH) OR heat pump water heater (HPWH) OR vehicle-to-building electric vehicle (V2B EV) charger (note that having a standard Level 2 EV charging station installed does not qualify a resident for the full battery storage rebate). A discounted rebate is available if the home does not have any of the above equipment installed/functioning.
        • If home has HPSH, HPWH, or V2B EV
          • Rebate MAX - $2,750
        • All other homes
          • Rebate MAX - $500
      • EV Charging: The CARe program offers two different EV Charging Rebates: a Level 2 EV Charging Home Wiring rebate and a Vehicle to Building (Bi-Directional) EV Charger rebate.
        • Level 2 Home Wiring EV Charger – The charger installed must be a Level 2 ENERGY STAR Certified Electric Vehicle Charger. A licensed electrician must perform the home wiring work.
          • Rebate MAX - $1,000 for permitting, materials, installation, and electrical costs.
        • Vehicle to Building (Bi-Directional) EV Charger – Charger must be able to charge an electric car battery from the power grid and also be able to send stored power from the car battery back to the grid. A licensed electrician must perform any required home wiring work.
          • Rebate MAX - $2,000 for equipment, permitting, materials, installation, and electrical costs.
      • Electric Service Upgrade: To receive a rebate for an Electric Service Upgrade you must also be eligible to participate in and submit an application for another offering through the CARe program (HPSH, HPWH, Mini-Split, EV Charging, Solar, and/or Storage).
        • Rebate MAX - $2,000.
      • E-Bikes: E-Bikes are not eligible through contractor reimbursement. Only pre-approved participating Denver Bike Shops are eligible to participate in this offering.
  4. Required documentation
    • For an application to be considered for approval the following supporting documentation must be submitted.
      • Xcel Utility Bill: Resident at the installation address must provide contractor a copy/photo of their Xcel Energy utility bill.
      • Consent to Disclose Utility Customer Data Form: Resident at the installation address must complete the Consent to Disclose Utility Customer Data Form and provide it to contractor completing the work. This will allow the City & County of Denver to calculate any emissions reduction at the installation address as a result of the new equipment installed using rebate funds.
      • Invoice of Work Performed: Final invoice detailing the work performed. Invoice must include, at a minimum, line item for CARe rebate.
      • Photos of the completed project: Contractor must submit a photo of the product installed on-site. For all Heat Pump (HPSH, HPWH and MSHP) a photo of the model or serial number on the installed equipment must also be included.
      • Specification Sheet of the product installed: Contractor must include a copy of specification sheet of the installed equipment. Other acceptable examples of this may include AHRI certificate, NEEP Specs and owner’s manuals.
      • Permit: Contractor must submit a copy of the issued applicable permit for the project.
  5. Payment Options
    • Rebates will be paid by either a mailed check or via direct deposit ACH. Contractors will receive payment 4-6 weeks after application is submitted. For contractors who elect to receive their payments via ACH they will likely receive payment quicker than that.
  6. Timeline/tracking rebate approval
    • Once a rebate application is submitted contractors will be able to track the status of it in real time on the Contractor dashboard feature of this portal. The status of all submitted applications will appear on the home page after the contractor logs in to their account. When a rebate application is paid the contractor will receive and email with payment details.
  7. Register as an Xcel Certified Contractor/Xcel Registered Trade Partner
  8. Application Questions/Follow-Up
    • If a contractor has questions about the eligibility of a measure please reach out contact the program via email or phone prior to completing the project to avoid a potential rejection. Contact information can be found below. If for some reason a rebate is rejected/requires additional information the submitting contractor will also receive an email with the necessary next steps outlined.
Contact:

For general program inquiries please contact climateactionrebates@denvergov.org
For rebate/status and payment inquiries please contact denverrebatelogins@aptim.com